Orders

Orders in Comers provide a shared operational model for sales originating from different marketplaces, stores, and sales accounts.

The goal is not to hide the source channel. Comers keeps relevant source information while giving teams a consistent way to work with the order and its surrounding context.

Order as operational context

An Order can connect the sale with related information such as:

the customer,
purchased Products and their Listings,
payment information available from the source,
inventory and warehouse context,
shipment and tracking,
customer conversations,
documents and after-sales work where those relationships exist.

The individual areas remain responsible for their own data, but the relationships make it possible to work on the case without repeatedly searching across disconnected systems.

Business lifecycle

At a business level, an order can move through stages such as:

Received → In progress → Fulfillment → Shipping / dispatch → After-sales → Completed

flowchart TD
    R[Received] --> P[In progress]
    P --> F[Fulfillment]
    F --> S[Shipping / dispatch]
    S --> A[After-sales]
    A --> C[Completed]
    R -.-> X[Cancelled]
    P -.-> X
    F -.-> X

An Order can also be Cancelled when the business process ends without completion.

These are Comers business concepts, not a promise that every connected channel exposes identical provider statuses. Integrations translate and preserve source-specific states where required.

Source and channel differences

A marketplace can use its own identifiers, payment states, fulfillment rules, deadlines, or cancellation reasons. Comers normalizes the parts needed for shared operations but does not pretend that all providers behave identically.

When a capability depends on a specific channel, the available action can therefore vary with the integration.

Connected work after dispatch

Dispatch does not make the Order irrelevant. Questions, returns, complaints, support cases, or other after-sales work should remain attributable to the original sale when the corresponding relationship is available.

For the wider operational model, see Comers Core.