The operational platform behind modern commerce.
Bring orders, products, listings, inventory, warehouses, shipping, customer conversations and after-sales work into one connected operating model — across every marketplace, sales account and organization. Run Comers Core as a managed service or in your own infrastructure.
// if you know, you know.
One core for everything that ships.
Every module works on one connected operational context. Orders stay linked to customers, products, conversations, inventory, shipments, documents and after-sales cases — so your team and Agent Comers always see the full story.
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Orders
Every order from every marketplace and sales account on one connected operational timeline.
- Normalize orders from different channels into one consistent operational model.
- Keep placement, payment, fulfillment, dispatch and after-sales events on one timeline.
- Link every order to its customer, products, messages, shipment, documents, returns and support cases.
- Give your team and Agent Comers the same complete order context.
- Move work between modules without re-entering data or losing history.
Warehouse
Physical and virtual warehouses, with real stock connected to every product and sales channel.
- Run multiple physical and virtual warehouses in one operational model.
- Manage stock items as the real units of inventory behind products and listings.
- Connect one stock item to one listing or to many listings across multiple channels.
- Use one real stock position to supply several marketplace offers without manual duplication.
- Move inventory between warehouses with a complete transfer history.
- Record every receipt, reservation, release, adjustment and movement in a traceable stock ledger.
Shipping
Turn ready orders into tracked shipments through one connected fulfillment queue.
- Prepare parcels directly from the order and warehouse context.
- Choose the carrier and delivery service required for each shipment.
- Generate shipping labels and manage parcels without leaving the fulfillment flow.
- Keep tracking, dispatch status and shipment history connected to the order.
- Send tracking and fulfillment updates back to the relevant marketplace.
- Give the team one operational queue for everything that needs to ship.
Returns & service
Manage the complete after-sales cycle without losing the context of the original sale.
- Handle returns, exchanges, complaints, repairs and service cases in one flow.
- Keep every case linked to the original order, customer, products, shipment and documents.
- Track operational decisions, received items, outcomes and follow-up actions.
- Carry customer conversations and support context into the after-sales process.
- Manage the whole case to resolution instead of merely recording that it happened.
Activities
A complete operational history of what people, automations and Agent Comers do.
- See who performed each action, what changed and when it happened.
- Track human, automated and Agent Comers actions in the same operational history.
- Keep the context behind changes instead of relying on isolated technical logs.
- Use the history for audits, incident analysis, disputes and daily accountability.
- Undo selected operations where the underlying workflow supports reversal.
Products
Your own product catalog, independent from any single marketplace or sales channel.
- Manage internal products, variants, descriptions, media and commercial data.
- Keep the product model separate from marketplace-specific listings.
- Connect products and variants to the stock items that physically represent inventory.
- Link one product to multiple listings across marketplaces and sales accounts.
- Create products directly or build them from existing channel data.
Listings
Connect every marketplace offer to the product and inventory behind it.
- Manage listings and listing variants across marketplaces and sales accounts.
- Keep each listing connected to its internal product and variant.
- Connect listings to the stock items that supply their available quantity.
- Publish and update channel data while preserving one internal product model.
- Create products from existing listings and use SmartOps to suggest missing relationships.
Invoices
Keep invoices and corrections connected to the orders and after-sales events behind them.
- Issue invoices directly from the order context.
- Configure document content, numbering and presentation.
- Create corrections when returns, cancellations or other changes require them.
- Keep documents linked to customers, orders and after-sales cases.
- Export or integrate document data with external accounting workflows.
Reports
Turn connected operational data into reports your team and partners can actually use.
- Generate operational reports across products, listings, inventory, orders and finance.
- Export reports to Excel, PDF or TXT where supported.
- Prepare clean data for accountants, partners and internal analysis.
- Build reporting on one consistent model instead of reconciling separate channel exports.
- Expand reporting coverage as additional Comers modules are introduced.
Messages
Every customer conversation in one hub, connected to the commercial context behind it.
- Bring marketplace messages and email conversations into one operational inbox.
- Read conversations in your preferred language and reply in the customer’s language.
- Connect threads to customers, orders, products, listings, shipments and after-sales cases.
- Let Agent Comers analyse the full thread together with its operational context.
- Draft, review and send responses from the same place where the case is understood.
- Create support tickets from conversations without losing their history or relationships.
Support
Context-rich internal cases for issues that need coordination, ownership and resolution.
- Create tickets from messages, orders, returns, products, shipments and operational events.
- Carry the relevant customer and commercial context into the ticket automatically.
- Assign ownership, collaborate internally and escalate cases when required.
- Keep discussion, decisions and resolution history together.
- Work with Messages and Agent Comers without turning support into an isolated helpdesk.
Notifications
A personal attention center for the operational events that require awareness or action.
- Receive alerts for important events across orders, messages, warehouse, shipping and support.
- Control which people receive each class of notification.
- Deliver notifications in-app and through supported external channels.
- Separate routine information from events that require a response.
- Let Agent Comers read, summarize and help prioritize operational notifications.
Business Settings
Define how your organization communicates, operates and handles recurring decisions.
- Manage reusable email and SMS templates together with their sending policies.
- Store operating rules, procedures, standards and organization-wide configuration.
- Use Business Instructions to document how work should be performed.
- Give your team, automations and Agent Comers one consistent operational playbook.
- Keep business behavior configurable instead of hard-coding every policy into software.
Access & permissions
Control who can see data and perform each operation across organizations, modules and accounts.
- Manage access for users working across one or multiple organizations.
- Scope access by module, organization, sales account and operational responsibility.
- Control not only what a person can see, but which actions they can perform.
- Apply the same permission rules to actions performed through Agent Comers.
- Ensure the agent acts only within the effective access scope of the current user or actor.
A look at the actual workspace
Dashboard, orders, and AI-assisted messages — this is what your team opens every morning.
Meet Agent Comers.
// One agent. The full operational context.
Agent Comers works inside your operation, not beside it. He reads the connected context across modules, understands your request, follows your company’s instructions and can take real action in Comers — within the same permissions and audit rules as your team.
Turn the way your company works into instructions everyone can follow.
Business Instructions is the operational memory of your organization: policies, SOPs, communication standards, decision rules, exceptions and escalation paths. Your team, automations and Agent Comers can use the same playbook — so work is performed your way, not a generic way.
Your marketplaces, one operational surface.
Connect eBay, Amazon, Allegro, WooCommerce and additional sales accounts to one consistent way of working. Comers normalizes channel-specific data into its own operational model, keeping orders, messages, listings, inventory and fulfillment connected even when an external API is delayed or temporarily unavailable.
Carriers, finance and internal systems — connected through the same platform.
Use built-in integrations, the public API and event-driven connections to exchange data with carriers, accounting tools, internal services and systems specific to your operation.
Carriers
Label generation and dispatch for your shipping providers.
Accounting & finance
Push invoices and reports to your books, automatically.
Internal systems
Plug in whatever else you run, through the same public API.
Intelligence woven into every module.
SmartOps are focused intelligent capabilities embedded directly inside individual modules. Instead of acting like a second chatbot, they analyse the task in front of you, suggest useful relationships and reduce repetitive operational work.
Listings into products
Analyse existing marketplace listings and propose clean internal products and variants without recreating the catalog manually.
Products, listings and stock
Suggest relationships between products, listing variants and stock items, so one real inventory position can support the correct offers across channels.
In every module
Each module can gain task-specific intelligence — from detecting inconsistencies and recommending mappings to highlighting the next operational action.
Enterprise‑grade by design.
Comers separates platform management from operational execution. Comers Platform manages organizations, identity, access and deployments, while each Comers Core runs the organization’s daily work in an isolated, permission-controlled and auditable environment.
Built to last, and to grow with you.
The engineering choices behind Comers protect operational history, keep integrations open and let the platform evolve with your company without forcing a complete system replacement.
Nothing gets lost
Important operational changes retain their history instead of leaving only the latest value, giving you a reliable record of how data and decisions evolved.
- Keep previous states and relevant change history instead of losing them through silent overwrites.
- Trace how important operational records evolved over time.
- Use the history for audits, disputes, incident analysis and accountability.
Scales with you
A modular service architecture lets individual parts of Comers grow as your order volume, channels, warehouses and teams expand.
- Scale demanding capabilities independently as operational load changes.
- Support growth from a smaller commerce operation to complex multi-channel workflows.
- Avoid rebuilding the entire platform when one area needs more capacity.
Open API
Connect Comers with your existing systems through a public API and event-driven integration points.
- Exchange data between Comers and external systems in both directions.
- Integrate internal tools, carriers, finance systems and custom workflows.
- Build beyond the integrations included with the platform.
Grows without replacement
Add new capabilities and integrations as your operation changes without replacing the system that already runs your daily work.
- Extend the platform with new modules and integrations over time.
- Adapt Comers to additional channels, workflows and operational requirements.
- Let the platform grow around your business instead of forcing another full migration.
Run it your way.
Use the same Comers Core as a managed service or run it in your own infrastructure. Keep the same operational model, modules and connection to Comers services in either deployment approach.
SaaS
We provision, host and maintain Comers Core for your organization. Start onboarding from start.comers.app without managing the underlying infrastructure yourself.
- Managed hosting and platform updates
- Guided organization and Core onboarding
- Secure connection to Agent Comers and SmartOps
- The same Core modules and operational model
Self‑hosted
Connect your organization to Comers Platform and run Comers Core in infrastructure you control. Operational data remains in your environment while selected platform and AI services connect securely.
- Run Core in infrastructure you control
- Keep operational data in your environment
- Connect securely to Platform, Agent and SmartOps
- The same Core modules and operational model
Request early access.
We’re preparing a limited private beta for selected commerce operations. Tell us how your company sells, fulfills and supports customers, and we’ll contact you when a suitable onboarding slot becomes available.
Apply for beta →A few operational questions · 4 short steps · direct contact from the Comers team.
The capabilities presented on this page represent the scope being prepared for the first private beta.
Building something bigger?
Planning an enterprise deployment, integration partnership or strategic conversation? Contact us directly by email.
Best for product, partnership and technical conversations.