Comers Terms
Effective date: 3 October 2026
Version: 3.0
These Terms replace version 2.0 dated 30 September 2026. Users who received access under earlier controlled-access arrangements continue to use Comers under these Terms.
1. Free plan and controlled access
Comers is an operational platform for e-commerce that is already used in real-world operations. Comers is an independent technology startup developed and operated by its founder.
Public self-service registration for Comers is not open yet. Access to Comers is currently controlled and is granted after an application has been reviewed and accepted.
The Free plan is a permanent, free-of-charge entry plan for Comers. It is not a trial or a time-limited offer. At the current stage, companies, organisations, and individuals obtain access to the Free plan by submitting an application, which Comers reviews and may accept. Users use Comers in their operations and may provide feedback that helps shape the further development of the platform and its onboarding.
2. Scope of access and product development
Comers is continuously developed, as is usual for software provided as a service. When using the Free plan:
- features, integrations, interfaces, and limits may be added, changed, or withdrawn,
- selected capabilities may be made available to selected users before their general release,
- capabilities described by Comers as planned or in development are not part of the access granted under the Free plan, unless Comers expressly makes them available to a user,
- maintenance work, updates, or incidents may cause interruptions in availability,
- the software may contain errors, as any software may.
The Free plan does not include a service level agreement (SLA) or any other commitment regarding availability, performance, or support response times, unless agreed separately in writing.
3. Who may apply
Any adult interested in Comers may apply for free access to Comers.
Comers is intended primarily for professional and B2B use, in particular for people and organisations operating in e-commerce, marketplaces, online sales, operations, logistics, order handling, customer support, or related areas.
An application may be submitted by an individual or by a person acting on behalf of a company or organisation.
We do not accept applications from minors.
4. Applying does not guarantee access
Submitting the application form does not mean that access to Comers is granted automatically.
Access to the Free plan is granted only after an application is accepted. Comers may select applicants manually, in stages, and at its own discretion.
When selecting applicants, we may consider, among other things:
- fit with Comers’ current product, onboarding, and operational needs,
- type of business activity,
- sales channels,
- scale of sales or operations,
- country or market,
- readiness to provide feedback,
- diversity of the user group,
- available onboarding and support capacity,
- technical or organisational risk related to accepting a given applicant.
Comers is not required to justify a decision to accept, reject, or move an application to a later wave.
5. Application review waves and later access
Applications may be reviewed in waves. This means some applicants may be granted access later, even if they were not accepted in an earlier wave.
We may keep an application that was not accepted in a given wave and contact the applicant about later waves, available capacity, granting access, or other organisational information about access to Comers.
6. Access for the Free plan user and their team
Access to the Free plan is granted to a specific person.
If a user wants their co-workers, employees, or team members to receive access as well, they should request this from Comers. Comers may accept or reject adding additional people at its own discretion.
The user is responsible for ensuring that people who receive access at their request use Comers in accordance with these Terms and any additional rules accepted during access activation.
7. Free plan
Using Comers under the Free plan does not involve a subscription fee, within the scope and limits of the Free plan, unless we expressly agree otherwise with a specific user.
The Free plan does not create any automatic right to paid plans, Comers AI, additional services, or features offered separately, any right to a specific discount, or any right to specific commercial terms in the future. Such separate products and services may be subject to separate terms and fees.
Comers may grant selected users discounts, preferential terms, or other benefits, in particular for active and valuable cooperation. Such benefits are discretionary and require separate confirmation.
8. Limits and infrastructure protection
Comers may apply usage limits, including technical, functional, quantitative, time-based, or organisational limits.
The Free plan is subject to the monthly order limit set out in Comers’ current offer, currently up to 50 orders per month, and may also be subject to the other limits described in this section.
Limits may apply, for example, to:
- number of users,
- number of organisations,
- number of integrations,
- number of orders, products, messages, or other objects,
- frequency of API requests,
- infrastructure resource usage,
- type of available features.
Comers may limit, suspend, or terminate a user’s access if their use excessively burdens the infrastructure, creates a security risk, negatively affects other users, or goes beyond the intended purpose of the Free plan.
9. What we expect from users
A user should use Comers reasonably, lawfully, and in line with the intended purpose of the Free plan.
We expect the user to:
- use Comers in good faith,
- report significant bugs, issues, and comments,
- respond to reasonable feedback requests,
- not abuse access,
- not take actions that threaten the security of Comers,
- not share access with unauthorised persons.
If a user does not provide the cooperation reasonably required in connection with their use of the Free plan, ignores important feedback requests, or uses Comers in a way that is inconsistent with the intended purpose of the Free plan, Comers may limit or terminate their access to the Free plan.
10. Feedback, ideas, and suggestions
A user may provide Comers with feedback, suggestions, ideas, comments, problem descriptions, feature needs, proposed changes, and other information about the product.
By providing feedback, the user agrees that Comers may freely use such information to develop, change, improve, promote, and commercialise the product, without any obligation to pay compensation, obtain additional consent, or transfer rights to the user.
Providing an idea, suggestion, or need does not mean that Comers is required to implement it. If Comers implements a feature, change, or solution, it remains part of Comers and does not give the user any ownership rights to the product, code, feature, concept, or business model.
11. Data entered into Comers
When using the Free plan, a user may process in Comers real data of their company, organisation, customers, orders, products, messages, shipments, marketplace accounts, online stores, carriers, or other integrations.
The user decides which accounts, systems, and data they connect to Comers. If the user enters real data into Comers, they do so at their own responsibility and should make sure they have the appropriate legal bases and authorisations.
Before access to features enabling such data processing is activated, Comers may require the acceptance of additional terms, including a data processing agreement or another document concerning data entered into the application.
Submitting an application for free access does not itself create a data processing agreement and does not grant access to the Comers environment.
12. Integrations with external services
Comers may allow integration with external accounts, platforms, stores, marketplaces, carriers, payment systems, email systems, AI tools, or other services.
The user decides which integrations they enable and what data they transmit through them. The user is responsible for using such integrations in compliance with the terms, conditions, and settings of external providers.
The operation of external services depends on their providers. Comers may add, change, limit, or remove integrations, in particular when an external provider changes its services, terms, or technical requirements.
13. Confidentiality, security, and public disclosure
Access to the Free plan does not mean that all information about Comers, its operation, bugs, limitations, vulnerabilities, or non-public features may be freely disclosed.
The user should not publicly disclose information that could harm the security, integrity, reputation, or development of Comers, in particular:
- details of discovered security issues,
- vulnerabilities, weaknesses, or ways to bypass protections,
- technical details of non-public features,
- screenshots of capabilities made available only to selected users, if they may disclose non-public information,
- data of other users or customers,
- information that may be misleading as to the operation, availability, or scope of Comers.
Bugs, vulnerabilities, security issues, and important comments should be reported directly to Comers.
Comers may withdraw access from a user if their actions or public communication violate security, the good name of Comers, the integrity of the controlled access model, or Comers’ legitimate interests.
14. What is not allowed
The user must not:
- bypass Comers security measures,
- attempt unauthorised access,
- conduct penetration testing without prior consent,
- perform reverse engineering, decompilation, or attempts to reconstruct system operation beyond what is permitted by law,
- automatically overload the API or infrastructure,
- use Comers for unlawful activities,
- enter data for which they do not have appropriate rights or authorisations,
- share access with unauthorised persons,
- take actions that may disrupt the operation of the product or infrastructure.
15. Technical support
Comers may provide Free plan users with technical, organisational, or product support.
Support for Free plan users is provided on a best-effort basis. We do not guarantee a specific response time, support availability, SLA, issue resolution time, or uninterrupted operation of the service.
16. Ending use of the Free plan by the user
A user may stop using the Free plan at any time by contacting Comers or using available resignation mechanisms, if provided.
Ending use of the Free plan may result in removal or deactivation of access to Comers. Details concerning data entered into the application may be set out in additional terms, including a data processing agreement, if one has been concluded.
17. Ending or limiting access by Comers
Comers may at any time limit, suspend, or terminate a user’s access under the Free plan, in particular where:
- the user breaches these Terms,
- the user does not provide the cooperation reasonably required in connection with their use of the Free plan,
- the way Comers is used creates technical, legal, or security risk,
- use of Comers excessively burdens the infrastructure,
- the user acts to the detriment of Comers, other users, or third parties,
- the way Comers is used is inconsistent with the intended purpose of the Free plan.
Comers may also change the availability, scope, limits, or terms of the Free plan, end a specific application review wave, or change the availability of selected features, and, where necessary, withdraw the Free plan, subject to applicable law. Further access to Comers after such a change may be subject to separate terms.
18. No guarantees
Access to Comers under the Free plan is provided free of charge, “as is” and “as available”.
To the fullest extent permitted by law, we do not guarantee that:
- Comers will operate without errors,
- access will be uninterrupted,
- all data will be preserved in every situation,
- all features will be available in the future,
- Comers will fit every user’s business scenario,
- external integrations will operate without interruption,
- public commercial sign-up will open by a specific date.
19. Liability
To the fullest extent permitted by law, Comers is not liable for damages resulting from free-of-charge use of Comers under the Free plan, in particular for data loss, lost profits, business interruptions, integration errors, business decisions made based on the operation of Comers, or unavailability of the service.
This does not limit liability that cannot be excluded or limited under mandatory provisions of law.
20. Privacy
Information about processing data of access applicants and Free plan users is available in the “Application Privacy Notice”.
General information about data processing on comers.app is available in the “Privacy Policy”.
21. Changes to the Terms
Comers may update these Terms if the Free plan, product features, access model, or technical, organisational, or legal requirements change.
The current version of the Terms will be available on comers.app or provided to users in another reasonable way.
22. Governing law and disputes
These Terms are governed by Polish law.
Any disputes related to these Terms or the use of Comers should first be resolved amicably. If they cannot be resolved amicably, they will be resolved by the competent court in Poland, subject to mandatory provisions of law that cannot be excluded.
23. Contact
For matters related to access to or use of Comers, you can contact Comers at:
For privacy and data protection matters: