comers.app
Demo Docs Pricing Start Get free accessFree access
Free plan · applications open

The next-generation operating platform for modern commerce.

Built for people, agents and automation to work side by side.

Comers brings complex commerce operations into one shared operating environment where people, agents and automation act on the same information, rules and permissions. Built around the realities of e-commerce today, without being limited to a single channel or sales model.

commerce, intelligently orchestrated.
Get free access → Contact us
Designed for everyday operational work.
Multiple sales channels Multiple teams and processes People, agents and automation
// the operational core

One environment for the whole operation.

Comers brings processes and information together in one environment instead of splitting them across disconnected tools. This gives people, agents and automation the same view of what is happening, governed by the same rules and permissions.

// click any module to expand the details ↓

Operations & fulfillment
6 modules
  • Normalize orders from different channels into one consistent operational model.
  • Keep placement, payment, fulfillment, dispatch and after-sales events on one timeline.
  • Link every order to its customer, products, messages, shipment, documents, returns and support cases.
  • Give your team and Agent Comers the same complete order context.
  • Move work between modules without re-entering data or losing history.
  • Register expected goods from suppliers or other purchase sources, including purchases created outside Comers.
  • Track expected products, quantities, delivery dates or ETA, shipment and purchase references.
  • Compare expected goods with what physically arrives and keep shortages, overages, damage and other discrepancies visible.
  • Support partial receipts when one delivery arrives in several shipments, batches or receiving events.
  • Turn each confirmed receipt into an attributable Warehouse inventory movement instead of directly rewriting the stock level.
  • Run multiple physical and virtual warehouses in one operational model.
  • Manage stock items as the real units of inventory behind products and listings.
  • Connect one stock item to one listing or to many listings across multiple channels.
  • Use one real stock position to supply several marketplace offers without manual duplication.
  • Move inventory between warehouses with a complete transfer history.
  • Record reservations, releases, adjustments, transfers and attributable inventory movements in a traceable stock ledger.
  • Prepare parcels directly from the order and warehouse context.
  • Choose the carrier and delivery service required for each shipment.
  • Generate shipping labels and manage parcels without leaving the fulfillment flow.
  • Keep tracking, dispatch status and shipment history connected to the order.
  • Send tracking and fulfillment updates back to the relevant marketplace.
  • Give the team one operational queue for everything that needs to ship.
  • Handle returns, exchanges, complaints, repairs and service cases in one flow.
  • Keep every case linked to the original order, customer, products, shipment and documents.
  • Track operational decisions, received items, outcomes and follow-up actions.
  • Carry customer conversations and support context into the after-sales process.
  • Manage the whole case to resolution instead of merely recording that it happened.
  • See who performed each action, what changed and when it happened.
  • Track human, automated and Agent Comers actions in the same operational history.
  • Keep the context behind changes instead of relying on isolated technical logs.
  • Use the history for audits, incident analysis, disputes and daily accountability.
  • Undo selected operations where the underlying workflow supports reversal.
Catalog & finance
4 modules
  • Manage internal products, variants, descriptions, media and commercial data.
  • Keep the product model separate from marketplace-specific listings.
  • Connect products and variants to the stock items that physically represent inventory.
  • Link one product to multiple listings across marketplaces and sales accounts.
  • Create products directly or build them from existing channel data.
  • Manage listings and listing variants across marketplaces and sales accounts.
  • Keep each listing connected to its internal product and variant.
  • Connect listings to the stock items that supply their available quantity.
  • Publish and update channel data while preserving one internal product model.
  • Create products from existing listings and use SmartOps to suggest missing relationships.
  • Issue invoices directly from the order context.
  • Configure document content, numbering and presentation.
  • Create corrections when returns, cancellations or other changes require them.
  • Keep documents linked to customers, orders and after-sales cases.
  • Export or integrate document data with external accounting workflows.
  • Generate operational reports across products, listings, inventory, orders and finance.
  • Export reports to Excel, PDF or TXT where supported.
  • Prepare clean data for accountants, partners and internal analysis.
  • Build reporting on one consistent model instead of reconciling separate channel exports.
  • Expand reporting coverage as additional Comers modules are introduced.
Customer & communication
3 modules
  • Bring marketplace messages and email conversations into one operational inbox.
  • Read conversations in your preferred language and reply in the customer’s language.
  • Connect threads to customers, orders, products, listings, shipments and after-sales cases.
  • Let Agent Comers analyse the full thread together with its operational context.
  • Draft, review and send responses from the same place where the case is understood.
  • Create support tickets from conversations without losing their history or relationships.
  • Create tickets from messages, orders, returns, products, shipments and operational events.
  • Carry the relevant customer and commercial context into the ticket automatically.
  • Assign ownership, collaborate internally and escalate cases when required.
  • Keep discussion, decisions and resolution history together.
  • Work with Messages and Agent Comers without turning support into an isolated helpdesk.
  • Receive alerts for important events across orders, messages, warehouse, shipping and support.
  • Control which people receive each class of notification.
  • Deliver notifications in-app and through supported external channels.
  • Separate routine information from events that require a response.
  • Let Agent Comers read, summarize and help prioritize operational notifications.
Control & governance
2 modules
  • Manage reusable email and SMS templates together with their sending policies.
  • Store operating rules, procedures, standards and organization-wide configuration.
  • Use Business Instructions to document how work should be performed.
  • Give your team, automations and Agent Comers one consistent operational playbook.
  • Keep business behavior configurable instead of hard-coding every policy into software.
  • Manage access for users working across one or multiple organizations.
  • Scope access by module, organization, sales account and operational responsibility.
  • Control not only what a person can see, but which actions they can perform.
  • Apply the same permission rules to actions performed through Agent Comers.
  • Ensure the agent acts only within the effective access scope of the current user or actor.
// inside the platform

A look at the actual workspace

Dashboard, orders, and AI-assisted messages — this is what your team opens every morning.

Full product tour →
agent comers · operational intelligence

Meet Agent Comers.

// One agent. The full operational context.

Agent Comers works inside your operation, not beside it. He reads the connected context across modules, understands your request, follows your company’s instructions and can take real action in Comers — within the same permissions and audit rules as your team.

Answers customers in Messages — reads the whole conversation and its operational context, then drafts, refines and sends replies in the same thread.
Speaks every language — translates complete conversations for your team and sends responses in the customer’s language.
Reads the room — detects sentiment, urgency and signs that a customer case may require attention or escalation.
Understands the full context — connects orders, customers, products, listings, inventory, shipments, messages, tickets and after-sales cases.
Acts, not just answers — can update records, prepare operational work and execute supported module actions instead of only describing what to do.
Follows your playbook — uses Business Instructions, respects permissions, requests approval where required and leaves every action auditable.
comers.app
Any upset customers right now?
Jul 1, 2026, 10:00 AM
Any upset customers right now?
Yes — 1 thread is flagged upset. Katrin M. (eBay #4821) is asking about a late DHL parcel. I’ve drafted a reply with live tracking, ready for your review.
Ask the agent, or compose a reply…
New thread
History
Ask it things like
“Any upset customers right now?”“Any open complaints?”“What needs my attention before dispatch?”
agent.comers.app
Desktop workspace · installable mobile PWA
// business instructions

Turn the way your company works into instructions everyone can follow.

Business Instructions is the operational memory of your organization: policies, SOPs, communication standards, decision rules, exceptions and escalation paths. Your team, automations and Agent Comers can use the same playbook — so work is performed your way, not a generic way.

Encodes how work gets done — document procedures, decision thresholds, exceptions and escalation paths in one place.
Keeps communication consistent — replies follow your tone, policies, templates and customer-service standards.
Guides people and Agent Comers — staff can ask how a case should be handled, while the agent uses the same instructions when taking action.
comers.app
The label printer just ran out of labels — what do I do?
The label printer just ran out of labels — what do I do?
Per your Warehouse SOP: spare 4×6 rolls are in cabinet B2. Load a new roll, then re-print the pending labels from the Shipping queue. If none are left, order LBL-4x6 from Supplies and flag @ops.
Customer wants to return an item after 40 days.
Your policy allows returns up to 30 days, but managers may approve exceptions. I’ve drafted a goodwill reply and flagged it for manager approval.
Ask the agent, or compose a reply…
New thread
History
// integrations

Your ecosystem, connected to Comers.

Connect sales channels, stores, carriers, finance, communication, AI and thousands of other services through native Comers integrations and an open ecosystem built around automation platforms, APIs, events and webhooks.

Native integrations Public API Events Automation
EB
eBay
Sales channel
AMZ
Amazon
Sales channel
ALG
Allegro
Sales channel
WOO
WooCommerce
Sales channel
Explore integrations — 9,000+ apps and services within reach
// ecosystem

Carriers, finance and internal systems — connected through the same platform.

Use built-in integrations, the public API and event-driven connections to exchange data with carriers, accounting tools, internal services and systems specific to your operation.

Carriers

Label generation and dispatch for your shipping providers.

Accounting & finance

Push invoices and reports to your books, automatically.

Internal systems

Plug in whatever else you run, through the same public API.

// smartops · intelligence in every module

Intelligence woven into every module.

SmartOps are focused intelligent capabilities embedded directly inside individual modules. Instead of acting like a second chatbot, they analyse the task in front of you, suggest useful relationships and reduce repetitive operational work.

Listings into products

Analyse existing marketplace listings and propose clean internal products and variants without recreating the catalog manually.

Products, listings and stock

Suggest relationships between products, listing variants and stock items, so one real inventory position can support the correct offers across channels.

In every module

Each module can gain task-specific intelligence — from detecting inconsistencies and recommending mappings to highlighting the next operational action.

// architecture & trust

Enterprise‑grade by design.

Comers separates platform management from operational execution. Comers Platform manages organizations, identity, access and deployments, while each Comers Core runs the organization’s daily work in an isolated, permission-controlled and auditable environment.

Unified identity — one identity and SSO across Comers services and organizations
Isolated operations — each Core environment keeps its operational data and execution separated
Granular permissions — access is evaluated by organization, module, account and permitted action
Traceable history — important platform and operational changes retain a reliable audit trail
Controlled platform connection — Core securely reports its status and service entitlement to Comers Platform
system.topology
Identity login.comers.app · SSO
▼ authenticate
Platform
accountsorganizationsenrollmentlicense
▼ token → license → heartbeat
Core · my.comers.app / self-hosted
orderswarehouseshippingsupport · IAM
▼ orchestrates
AI stack
agent comersMCP serverAI gateway
▼ powers
SmartOps
stock linkingper-module assist
// ai security

AI that can’t authorize itself.

Agent Comers reads untrusted content — marketplace messages, customer emails. That’s why authorization lives outside the model: an explicit tool surface, risk policy, human approval for high-risk actions and an IAM check on every call, on behalf of a real user.

See how AI security works
execution.trace EXECUTION BOUNDARY
MODEL ZONE · can be wrongPLATFORM ZONE · deterministic
list_orders
{ limit: 10 }
ALLOWLOW
Executes
cancel_order
{ orderId: "10-14685" }
APPROVALHIGH
Paused for a human · IAM checks again
adjust_stock
{ sku: "*", quantity: 0 }
DENYCRITICAL
Never executes
The model can ask. It can’t grant itself permission.
// foundations · in plain terms

Built to last, and to grow with you.

The engineering choices behind Comers protect operational history, keep integrations open and let the platform evolve with your company without forcing a complete system replacement.

  • Keep previous states and relevant change history instead of losing them through silent overwrites.
  • Trace how important operational records evolved over time.
  • Use the history for audits, disputes, incident analysis and accountability.
  • Scale demanding capabilities independently as operational load changes.
  • Support growth from a smaller commerce operation to complex multi-channel workflows.
  • Avoid rebuilding the entire platform when one area needs more capacity.
  • Exchange data between Comers and external systems in both directions.
  • Integrate internal tools, carriers, finance systems and custom workflows.
  • Build beyond the integrations included with the platform.
  • Extend the platform with new modules and integrations over time.
  • Adapt Comers to additional channels, workflows and operational requirements.
  • Let the platform grow around your business instead of forcing another full migration.
// deployment

Run it your way.

Use the same Comers Core as a managed service or run it in your own infrastructure. Keep the same operational model, modules and connection to Comers services in either deployment approach.

MANAGED
my.comers.app

SaaS

We provision, host and maintain Comers Core for your organization. Start onboarding from start.comers.app without managing the underlying infrastructure yourself.

  • Managed hosting and platform updates
  • Guided organization and Core onboarding
  • Secure connection to Agent Comers and SmartOps
  • The same Core modules and operational model
SELF‑MANAGED
your-domain.internal

Self‑hosted

Connect your organization to Comers Platform and run Comers Core in infrastructure you control. Operational data remains in your environment while selected platform and AI services connect securely.

  • Run Core in infrastructure you control
  • Keep operational data in your environment
  • Connect securely to Platform, Agent and SmartOps
  • The same Core modules and operational model
Learn more about Self-hosted
// product direction

What we’re building next

A small set of product directions extending the Comers operating model beyond what is available today.

// go deeper

Explore Comers

Go deeper into the parts of Comers that matter to your operation.

Comers OMS

Orders, fulfillment and after-sales work in one connected operational context.

Explore OMS

Multichannel operations

Multiple marketplaces, stores and sales accounts — one operating model.

Explore Multichannel

Integrations

Native integrations plus an open ecosystem of 9,000+ apps and services.

Explore Integrations

Get free access to Comers.

Comers is already used in real e-commerce operations. The Free plan is available to companies that apply and are accepted. Tell us how your company sells, fulfills and supports customers — we’ll review your application, and accepted companies get access.

Get free access →

A few operational questions · 4 short steps · direct contact from the Comers team.

The capabilities presented on this page are part of the current Comers release, except those marked as planned or in development.

// contact

Building something bigger?

Planning an enterprise deployment, integration partnership or strategic conversation? Contact us directly by email.

email
linkedin

Best for product, partnership and technical conversations.